Dear users,

Thank you for your long-term support for ZB.com. 

The suspension of trading due to technical maintenance has caused a significant impact on our users, we apologize for any inconveniences caused. Since our system is a complex cluster composed of nearly 300 servers and 7 years of data accumulation, coupled with the particularity of the business, in line with the principle of data security first, we very carefully in the maintenance, and the maintenance time far exceeds users’ expectations and our own expectations. After more than a dozen of our engineers have worked continuously for more than 30 hours, the business has been fully restored, and a number of anti-misoperation measures have been added to ensure that such things will not happen again. We are pleased to announce that now you can access most of the services except and the fund operation business will be opened tonight at 20:00(UTC+8). API trading and margin trading users should pay special attention to the opening schedule. Considering the flow of information and further ensuring security, the specific opening schedules are as follows:

1. At 20:00(UTC+8) on September 19, 2020, open order cancellation, transfer, red packet and multiple services.

2. Trading services will be available between 21:00 to 24:00(UTC+8) on September 19, 2020. Spot trading, margin trading, OTC trading, deposits, inter-transfer, Savings will be resumed during this time. The specific time can be followed in real time information in ZB hot chat group on ZB APP (link to ZB hot chat group: https://share.yowoworld.cc/cokxuD1300).

3. At 14:00(UTC+8) on September 20, 2020, the margin liquidation business will be reopened (if there were liquidations around 2:30(UTC+8) on September 17, 2020 , the account will not be liquidated temporarily).

4. At 16:00(UTC+8) on September 20, 2020, open withdrawal services.

5. At 20:00(UTC+8) on September 20, 2020, distribute the incomes of the various Staking, Savings and DeFi mining during the suspension period.

Notes on Data Rollback

1. All data is automatically rolled back to 2:30(UTC+8) on September 17, 2020, after which the pending orders within tens of minutes are automatically rolled back and canceled.

2. All deposits after 2:30(UTC+8) on September 17, 2020, will be credited to the account one after another. Withdrawals that have occurred and succeeded and OTC transactions will be automatically matched.

3. The last second of the rollback due to the millisecond difference between different server time, we have conducted a lot of verification. If there is any abnormal transaction after opening trading, the system will record it and you can contact customer service for support.

Notes on Losses on This Event

This incident did not cause direct losses to the company or users. There are a small number of users trading and withdrew during the data disorder at 2:30(UTC+8) on September 17, 2020, excluded the normal API users, the equivalent amount of loss did not exceed $70,000 USD, not the rumour online that we have occurred the huge losses and the funds were sent to the wallet address of our real users. You can check and verify the main hot wallet addresses on duty during the risk control period(around 2:30(UTC+8) on September 17, 2020).

Part of Hot Wallet Addresses(around 2:30(UTC+8) on September 17, 2020).

USDT    1HUMRaengEURyVbZZvjRFPHDFzVEFVgcU7

BTC      1H9oF8DuCitD6CxvaaWWVybM3sEchoVWzd

LTC      LPjPF58beUyLkjRvyR2MobGM7Tgnp9pryM

DASH    XpKG4ZW5RWUNJzpt1UzqT6p16WuGUBwrws

BSV     13E51hwkRV7NzK8N8s6JxccLH4yJQCurtX

BCH     1FaLnrpZV5xZpmDFiKWCWJEbDnW7EE13DZ

EOS     zbeosforsend

ETH     0xf98e7af638b015d15e1820852bf24900f074b38b

The data during the disorder has been rolled back. During this period, we have received encouragements and support from many users, and we understand and accept the accusations of our users. We keep operating for more than 7 years, and we always concern our users. From next week, we will launch a DeFi activity month and various airdrop AMA activities to thank our users. We also will launch an airdrop activity that combines Unisiwp and other models and our VIP customer system, and launch heavy DeFi products. Thank you for your attention and accompany!

ZB Global Team

September 19, 2020

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